Frequently Asked Questions
About the LCLC
Program cancellations and facility closures are posted on the LCLC website and shared through our social media channels. Updates may also be available through signage at the facility. We encourage participants to check these platforms before travelling, especially during inclement weather.
Registration for programs can be completed online through Connect2Rec. In‑person and phone registration is also available by contacting Guest Services, subject to availability. Registration details are posted with each program listing.
Swimming lesson registration dates vary by session. Upcoming registration information is posted on the Swimming Lessons & Certifications section of our website prior to each session. We recommend checking regularly or following our social media pages for announcements.
Refund, withdrawal, and transfer policies vary by program and are outlined in our Swimming Lesson Registration Policies and Facility Policies.
In general:
– Refunds or transfers are limited after a program begins
– Credits may be issued in certain circumstances
– Administrative fees may apply
For full details, please contact Guest Services or review the policy section on our website.
Room bookings can be requested by contacting Guest Services or by submitting a facility booking request form. Booking fees and availability vary depending on the space and date requested. A room is not booked until you have received confirmation from LCLC staff.
Pool and ice rentals are available for private events, team use, and community groups. Rental inquiries can be made through Guest Services or the Facility Rentals section of our website. Availability is subject to programming schedules and staffing.
Advertising opportunities may be available within the facility, including signage or program‑related promotion. For current advertising options, pricing, and guidelines, please contact Guest Services or info@lclc.ca for more information.
Membership benefits may include:
- Reduced program and drop‑in fees
- Priority access to registration
- Flexible facility access
- Cost savings for frequent users
Membership options and benefits are outlined on the Memberships section of our website.
Swim descriptions provide details on the purpose and expected participant eligibility for each swim, such as public swims, lap swims, leisure swims, or specialty aquatic programs. Full swim descriptions and schedules are available in the Aquatics section.
